House Rules

Membership & Referral Private Studio

1. Membership Basis

CharLet Body operates as a referral-based, membership-only studio.
The studio is designed for ongoing care and continuity, not for one-time or drop-in treatment.

Active membership is required to maintain an ongoing care relationship.

2. Sessions & Continuity

  • All members begin with an Initial Session when a comprehensive reassessment is clinically required.

  • Follow-up Sessions are scheduled based on individual condition and professional judgment.

  • The studio’s approach prioritizes long-term body balance and maintenance rather than episodic care.

3. Session Flow (Overview)

Each session may include the following elements, as appropriate:

  • Intake and condition check
    (Initial Sessions include a more detailed assessment)

  • Posture and mobility observation

  • Movement-based analysis

  • Hands-on treatment

  • Before / after confirmation

  • Individual self-care guidance

Specific methods and depth are determined according to each member’s condition.

4. Booking & Scheduling

  • All sessions are by appointment only.

  • Regular Members book within general availability.

  • VIP Members receive priority access to scheduling within operating capacity.

  • Appointments are confirmed on a first-booked basis.

5. Cancellations & Adjustments

  • Cancellations are accepted up to 24 hours before the scheduled session.

  • Adjustments or time changes requested within 24 hours may be accommodated when possible, depending on availability.

  • Sessions missed without prior notice are charged in full according to the member’s agreed payment method.

  • Repeated last-minute cancellations or adjustments may result in modified booking privileges.

  • To reschedule or cancel a session, please contact us directly via WhatsApp.

6. Definition of Initial Assessment

An Initial Assessment may be recommended when a comprehensive reassessment is clinically appropriate.

This may include:

  • First-time visits

  • Significant changes in symptoms or condition

  • New injuries or unrelated concerns

  • Extended gaps in care where reassessment is advisable

The decision is based on professional judgment and individual circumstances rather than time alone.

7. Membership Termination

With notice

  • Membership may be terminated at any time with notice.

  • The membership fee for the notice month will be charged, and services remain available until the end of that month.

Without notice

  • If no sessions are attended for two consecutive months, the studio will contact the member to confirm intent.

  • Membership obligations may remain active for up to two months, following the last attended session, after which membership is terminated.

  • CharLet Body shall contact the member regarding continuation status and outstanding membership obligations.

Membership will not be terminated automatically due to a single missed payment.

However, CharLet Body reserves the right to terminate Membership in cases of prolonged non-payment, extended loss of contact, or other circumstances that make continuation of the Membership relationship impractical.

8. Membership Changes

Membership plan changes generally take effect from the next billing cycle.
This policy helps maintain scheduling consistency, continuity of care, and fair billing operations.
Short-term intensive care support may be recommended separately when clinically appropriate.

9. Membership Pause

Membership may be paused for circumstances such as:

  • Pregnancy

  • Surgery

  • Hospitalization

  • Extended travel

  • Other exceptional circumstances

Pause requests are reviewed individually.

Membership pauses are generally intended for periods of up to three months. Longer pauses may be considered on a case-by-case basis.

10. Additional Sessions

Sessions exceeding the included membership allowance may incur additional charges depending on membership type and scheduling availability.

Acute Recovery Pack is a short-term intensive care program intended for situations where increased treatment frequency is recommended.

Eligibility is determined through the Initial Assessment process.

11.Billing & Payment

Membership begins on the date enrollment is confirmed.

The Membership Fee is charged in full regardless of the date of enrollment and is not prorated.

Membership fees are invoiced at the end of each month.

Payment is due by the 5th day of the following month.

Payment may be made by bank transfer or during a scheduled session.

Invoices are normally issued via WhatsApp unless otherwise agreed.

If payment is not received by the due date, a payment reminder may be issued.

If payment remains outstanding for seven (7) days after the reminder,
Membership benefits and future bookings may be suspended until the account is brought current.

Membership may be reactivated immediately upon confirmation of payment.

12. Professional Boundaries

  • CharLet Body does not provide emergency or medical services.

  • Treatment outcomes cannot be guaranteed.

  • Members are responsible for communicating relevant medical or physical information.