House Rules
CharLet Body is a private studio operating by appointment only.
These House Rules are intended to help ensure a clear, comfortable, and respectful experience for everyone who visits the studio.
By requesting and attending a session, you agree to the following terms.
1. Sessions
An Initial Assessment is required for your first visit.
Ongoing Sessions build on what we have already learned about your body and how it changes over time. The frequency of sessions may vary depending on your current condition, goals, and circumstances.
If pain or difficulty moving starts suddenly, sessions may be arranged more frequently when appropriate. These are treated as Ongoing Sessions.
Current session fees are shown on the Sessions page.
2. Booking
All sessions are by appointment only.
Session requests can be made through the CharLet Body website or WhatsApp.
A request is not considered confirmed until you receive confirmation from CharLet Body.
Please arrive at the agreed appointment time. If you expect to be late, please contact us as soon as possible.
Late arrival may shorten the available session time in order to avoid affecting the next appointment.
3. Cancellation and Rescheduling
If you need to cancel or reschedule a session, please contact us as early as possible.
Cancellations or rescheduling requests made at least 24 hours before the scheduled appointment will not incur a charge.
For cancellations made less than 24 hours before the scheduled appointment, or for failure to attend without notice, the full applicable session fee may be charged.
Exceptions may be made when circumstances are unavoidable.
4. Initial Assessment After a Long Break
If more than three months have passed since your last session, an Initial Assessment is required before resuming Ongoing Sessions.
This allows us to reassess your current condition, movement, and any changes in your circumstances or goals.
The current Initial Assessment fee will apply.
5. VIP Membership Terms
VIP Membership operates on a calendar-month basis, and Membership fees are paid in advance.
For new Memberships, the Membership Fee must be paid when enrollment is confirmed. Membership begins once payment has been received and remains valid until the end of that calendar month. The full monthly Membership Fee applies regardless of the date of enrollment and is not prorated.
For continuing Membership, the Membership Fee for the following month must be paid by the last day of the current calendar month. If payment has not been received by that date, Membership will not renew for the following month.
Annual prepayment is also available and must be paid before the applicable Membership period begins.
Unused sessions expire at the end of each calendar month and cannot be carried over to the following month.
VIP Membership may be cancelled at any time by notifying CharLet Body. Membership remains active until the end of the calendar month in which cancellation notice is received.
The Membership Fee for that calendar month is non-refundable. If Membership has been prepaid annually, Membership Fees for any full unused calendar months following the end of Membership will be refunded. No partial-month refund will be provided.
Current VIP Membership details and fees are shown on the VIP Membership page.
6. Home Visits
Home visits are available for clients who have difficulty coming to the studio or when visiting the studio is not practical.
Home visits are generally available within approximately 30 minutes by taxi from the studio.
Please contact CharLet Body in advance to confirm availability for your location.
Current Home Visit fees are shown on the Sessions page.
Actual round-trip transportation costs are charged separately.
Home Visit availability depends on location, travel time, scheduling, and other circumstances.
7. Payment
Session fees are payable at the time agreed when the appointment is confirmed.
VIP Membership fees are paid in advance in accordance with the terms above.
Payment may be made using the payment methods currently accepted by CharLet Body.
Any transportation costs or other charges agreed in advance are payable in addition to the applicable session fee.
8. During Your Session
Please let us know about any relevant changes in your condition, symptoms, movement, or circumstances before or during a session.
You are encouraged to communicate at any time if you feel uncomfortable or would like an assessment, movement, position, or physical contact to stop.
A session may be modified or discontinued when continuing would not be appropriate.
9. Professional Boundaries
CharLet Body maintains clear professional boundaries at all times.
Any inappropriate, sexual, threatening, abusive, discriminatory, or otherwise unacceptable behaviour may result in the immediate termination of a session.
In such circumstances, future appointments may be declined.
CharLet Body reserves the right to decline or discontinue a session when necessary to maintain a safe and respectful environment.
10. Scope and Outcomes
CharLet Body sessions focus on movement, muscle function, stability, and physical comfort.
Sessions are not a substitute for medical diagnosis, emergency medical care, or other professional healthcare when such care is required.
No particular outcome can be guaranteed.
If your condition appears to require medical assessment or other professional care, you may be advised to seek an appropriate healthcare provider before continuing sessions at CharLet Body.
11. Changes to These House Rules
These House Rules may be updated when necessary to reflect changes in studio operations, services, or policies.
The version published on the CharLet Body website is the current version.